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Accessibility Policy

Dear Customer,

 Umicore Precious Metals Canada Inc. is committed to making our business a welcoming and

accessible place for people with disabilities. We strive at all times to provide our goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunities to access goods and services and allowing them to benefit from the services as people without disabilities. As such, we commit to the following:

COMMUNICATION: We will communicate with people with disabilities in ways that take into account their disability.

TELEPHONE SERVICES: We will communicate effectively over the telephone with people with

disabilities. When telephone services are not available or not suitable, we will use other modes of

communication preferable to our customers, such as email etc.

ASSISTIVE DEVICES: All types of assistive devices are allowed in areas that are open to the public.

SERVICE ANIMALS: Service animals may accompany people with disabilities in areas that are open to the public.

SUPPORT PERSONS: Support persons may accompany people with disabilities in areas that are

open to the public, or with proper authorization and security check, enter restricted areas.

SECURITY AND ACCESS TO RESTRICTED AREAS: For security reasons, our customers and

visitors are not allowed to enter restricted areas unless they have received proper authorization and have gone through our security procedures. We follow established security procedures for checking people through security, although a person’s disability will be taken into consideration.

NOTICE OF TEMPORARY DISRUPTION: In the event of planned or unexpected disruption to

services or facilities for people with disabilities, we will promptly notify our customers and post notices in conspicuous areas.

FEEDBACK: Our AODA policy and related documentation is available upon request. To request a

copy of our AODA policy, or to provide feedback on the way our company provides goods and services to people with disabilities, you can email us at

Acknowledgements will be sent within five (5) business days of receipt of feedback, and responses will be sent within ten (10) business days of the acknowledgement.



Accessibility for Ontarians with Disability Act (AODA)

Accessibility Plan

In 2005, the government of Ontario passed the Accessibility for Ontarians with Disabilities Act (the “AODA”). It is the goal of the Ontario government to make Ontario accessible by 2025.  The following policy has been established by Umicore Precious Metals Canada, Inc. to govern the provision of services with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

These standards are designed to break down barriers and increase accessibility for persons with disabilities in the areas of information, communication and employment.

Statement of Commitment

Umicore Precious Metals Canada, Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities and will do so by identifying, preventing and removing any barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations.

 Accessibility Plan

Umicore Precious Metals Canada, Inc. will review this Accessibility Plan and ensure that all accessibility goals are met. We will make documents publicly available and provide them in an accessible format upon request. The plan will be posted on the posting board closest to the employee entrance to the building. Any changes to this plan will be communicated in employee meetings and/or posted on the posting boards. Upon request this plan will be provided in an accessible format that meets the needs for those requesting it.


Umicore Precious Metals Canada, committed to train all employees, contractors, co-op students, summer students, etc. on Accessibility legislation, human rights, as well as Umicore’s policies as it pertains to the requirements under the Accessibility for Ontarians with a Disability Act.   This training will take place in 2015.

Any updates to any of the policies or plan will be disclosed to employees by way of written announcement, posted on bulletin boards throughout the facility.

All new employees will receive AODA training as part of their orientation.


Customers who wish to provide feedback on the way Umicore Precious Metals Canada, Inc. provides goods and services to people with disabilities can do so through e-mail, or verbally. All feedback will be directed to Quality, Health, Safety and Environmental Department, and will subsequently be distributed to appropriate parties to handle our customers’ concerns. Customers can expect a response according to the company’s complaint processes, depending on that appropriate requirement. An initial acknowledgment will be distributed within two (2) days to the customer. Complaints will be addressed according to our organization’s quality procedure.

Information and Communication

Umicore will communicate and make information available keeping in mind individuals with disabilities. Umicore will also provide any communication in an accessible format, if not identified in an individual accommodation plan, if a requested.


Umicore Precious Metals Canada, Inc. is a private facility and self-service kiosks are not currently required.  If kiosks are eventually required, Umicore Precious Metals Canada, Inc. will fully review and ensure applicable standards are met when acquiring or designing kiosks for use by individuals with disabilities. 

Recruitment and Employment

Umicore Precious Metals Canada, Inc. is committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, Umicore Precious Metals Canada, Inc. will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

·         During the recruitment process, Umicore Precious Metals Canada, Inc. will advise candidates if they require any accommodation during the process, it will be provided. This will be done when individual candidates are selected for an interview, at which time they will be advised that accommodations is/are available upon request by way of email or phone.

·         Once an offer for employment has been extended and accepted, Umicore Precious Metals Canada, Inc. will once again advise the successful applicant of our Policy, and if the successful candidate requests or requires any accommodation to perform his/her assigned duties, it will be evaluated by Human Resources consistent with our Policy.

·         New Hires will also be advised of our policies in regards to accessibility prior to their first day of employment, and again during New Hire Orientation.

·         All requests for accommodation need to have the required supporting documentation by either our company doctor, nurse, family doctor or specialist.

Individual Accommodation

Individuals with a disability will be accommodated based on their disability, and an individual accessibility plan will be created for anyone with a disability.  Umicore Precious Metals Canada, Inc. will ensure work instructions created for those returning to work are accommodated. All accommodation plans must come through Human Resources and our company medical team and approved by management.

A common process for retraining and accommodation will be provided to all employees returning from a leave of absence.

Umicore Precious Metals Canada, Inc. will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

By offering medical leave as determined necessary by a qualified physician
By offering modified duties, hours, or schedules as determined necessary by a qualified physician.

Performance Management and Career Development

Umicore Precious Metals Canada, Inc. will ensure the accessibility needs of employees are taken into account in our Performance Management and Career Development processes.  Our performance management system is based on five (5) areas: Quantity of Work, Quality of Work, Health and Safety, Commitment, and Teamwork. Umicore Precious Metals Canada’s performance system is based on the individual’s ability in their work area and to successfully perform duties assigned, with or without accommodations. We will continue to review our performance management documents to ensure they do not discriminate against those with disabilities.

Career Development opportunities will follow Umicore global Job Posting policy outlined in the Global hiring procedure. Those individuals who meet the qualifications of the position will be selected. Criteria not relevant to the position will not be considered during the interview process. The hiring manager will ensure that a job description of position is approved and completed for the position before the hiring process begins. This job description will include the quantities best fit for the position.

Maintaining Areas

Umicore will do it’s best to keep areas that are available to the public and to our employees accessible. If there is a disruption to a service or a disruption for the maintenance of any outdoor space an email will be sent out to all employees and the area will be sectioned off so that individuals are aware of the disruption. If required, a temporary area for the space being worked on will also be announced.

For more Information

Any questions in regards to this Accessibility Plan may be addressed with an employee’s manager or contact Sarah Blake in Human Resources – or by phone 905-320-7530.

Accessible formats of this document are available free upon request from Sarah Blake in Human Resources.

Original date: May 1, 2012

Last revised date: December 20, 2023